After an impeccable presentation by Saul Colt at the SproutUp Ottawa meetup tonight I just felt compelled to relay the tips Mr. Colt so effortlessly indicated to us entrepreneur-hopefuls about how to run a business. His interesting approach of educating us about business by highlighting its parallels with the world of dating was just one of the ways he brought across thought provoking information in a refreshing manner. In case you weren’t able to attend, here are the details:
In any dating pursuit, you have the basic steps: 1. the introduction, 2. the attraction, 3. courting, 4. dating 5. love. Here is how each of these sequential steps can be used to establish happy, loyal customers in your business.
1. The introduction – you need to introduce the world to your product and do it well such that the user can interface with the product or service without your intermediary help
2. The attraction – your product needs to be attractive, people once introduced to it need to have an intrinsic need to want to know more about what your product is and what it can do for them
3. Courting & 4. Dating – Take the time and effort to make a strong if not personal connection with your customers. Let them know you care in simple ways, whether it be a hand-written thank you card or just some gratitude for a re-tweet
5. Love – You want people to fall in love with your product/service, because everyone loves to be in love which in turn makes them want to broadcast it or share it.
6. ‘So now that you have love, what are you going to do with it?’ – This is where maintenance comes in. Once you have established a need for your product you have to continually produce functionalities and results that will grow and benefit your end users; because if they’re not going to love you there will always be more fish in the sea for them to love.
That’s the gist of it, @SaulColt delivered the talk with much more panache than I can deliver in a simple blog post, he is simply an awesome person with a wonderful sense of humor and extensive knowledgeability. He effectively made his own niche within the corporate world by working with companies such as FreshBooks and Zoocasa to get them to get more bang for their buck and maximize their ROI. If you ever get the chance he really is someone whom you should meet, they don’t call him ‘the head of magic’ for nothing!